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Frequently Asked Questions App

How do I add a card?

If you have a new card that you wish to register in your MyEdenred account, acces the home page and select the option „Have a new card? Add it here”, following the presented steps. In the same account you can add only cards issued on the same Personal Identification Number (CNP). For cards issued on different CNPs, new accounts must be created.
What do I do if my card expires?

If your card expires soon or has already expired, please contact your employer (the HR department) to receive a new card. Your employer has all the necessary details to decide which cards need to be re-issued. More info can be offered to you by your employer.
How do I recall the PIN code?

If you have an activ Edenred card and you forgot the PIN code, follow these steps: access the page with the card’s details and select the option “PIN reveal”. Then you will be asked to authenticate again using the account’s password, then to fill in the CVC2 code (its on the back of the card). Once you’ve finished this step, your PIN code will be displayed.
How do I reset the PIN code?

If you have an activ Edenred card and you wish to reset the PIN code, follow these steps: access the page with the card’s details and select the option “PIN change”. Then you will be asked to authenticate again using the account’s password, then to fill in the CVC2 code (its on the back of the card). Once you’ve finished this step, you can set the new PIN code.
Can I add more cards to my account?

You can add more than one card to the same account, only if they are issued on the same Personal Identification Number (CNP). For each card issued on another CNP, a new account must be created.
How do I block a card?

If you have lost, had your Edenred card stolen or destroyed, then we recommend that you permanently lock it from your MyEdenred account so that you do not lose the funds available on it. Here is how you can permanently lock a card: go to the card details page, by clicking on the card image, and select the "Block card permanently" option. This action is irreversible, you will not be able to unlock it. If you have lost an Edenred card, then we recommend that you temporarily block it so that you do not lose the funds available on it. Here is how you can temporarily block a card: go to the card details page by clicking on the card image and select the "Block card temporarily" option. The action is reversible, with the ability to unlock it whenever you want.
How do I unlock a card?

If you found your misplaced Edenred card, then we recommend that you unlock it from your MyEdenred account so that you do not have to request a new card from your employer. The card can be unlocked only if it is temporarily locked. If it has been marked as lost, stolen or destroyed and permanently locked, you must request a new card from your employer. Here is how you can unlock a card: go to the card details screen by clicking on the card image, and select the "Unlock card" option. The action is only available for temporarily locked cards.
How do I change the account password?

If you're having difficulties logging in to your account or simply want to change your login password, you need to go to "My Profile" -> "Change Password" and choose a new password to log in to your account. You need to know the current password. If you no longer remember it, you must use the "Forgot password" option available on the login page.
How do I reset the account password?

On the login page, go to "Forgot your password" and enter the email address you created your MyEdenred account with. Access the email link and set the new password for your MyEdenred account.
How do I change the email adress used for authentication?

To change the email address used for authentication, you need to go to "My Profile" -> "Change Email Address" and fill in the required fields. You will receive an email at the new address with a link to confirm the change of address.
What is happening if I tap the wrong PIN code many times?

If you enter the wrong PIN 3 times, the card will not be blocked, but all transactions during the same day, contact and contactless, will fail, with the error "PIN entered incorrectly too many times". After 24:00, the card will be automatically reset and you can use it without problems.
What happens if I enter my account password incorrectly 5 times?

If you enter your account password incorrectly 5 times, the account is locked. You can try to log back in after 30 minutes. To alert you of the wrong password, you will receive a message on the login page: 'Account authentication is incorrect or the user is blocked. Please check the information and make sure you have registered a MyEdenred account”.
Where can I use the card?

The cards issued by Edenred are accepted in the most diverse network of Edenred partner merchants, equipped with POS, throughout the country. Partner stores usually display the Edenred logo sticker on the display case or near the cash register, so that it can be easily spotted by the beneficiaries. To find out which is the list of Edenred partner merchants, you can access "Where can I pay" section of the web platform.
How do I enable/disable commercial notifications?

Enter MyEdenred account in the "My Profile" menu under "Notification Center" and check the options you want. This action is reversible, you can change the options at any time from the MyEdenred account.
How can I change the language in the application?

In the MyEdenred, at the top of the menu you can select the desired language, Romanian or English.
How do I see the balance on the card?

The balance will be displayed next to each card for all active cards you have registered in the MyEdenred account.
How do I activate the card?

After registering the card, if it is inactive, the user will be automatically directed to the activation step.
How do I see the list of transactions?

In MyEdenred account select the card, enter the "My transactions" menu where you can see the history of transactions made with the selected card. The last 10 transactions are automatically displayed when you access the card details page. The user has the option to display older transactions by clicking the "Load more" button or to download the complete list of transactions from the last 6 months.
How do I delete my account?

To delete your account, go to "My Profile" - "Delete Profile" and click "Close Account". Your profile will be permanently deleted, but you can still use your cards. You will not be able to reactivate it later, but you can register your cards in another account.
When is the card loaded or why do I not have the card loaded?

The card is loaded after the employer makes the payment. After the payment is made by the employer, your card will be loaded.
How do I check the validity of the amounts on the cards?

To see the validity of the amounts on the card, go to "My Cards", select the card you are interested in to see the balance and click on "Balance card". Here you can see the expiration dates of the amounts uploaded to your card. After this date, the funds will be lost.
How do I check the expiration date of my card?

Go to the "My Cards" section and you'll see all the cards you have in your account. Next to each card is the date by which the card is valid.